Cookies Policy

Effective from 1 February 2024

Introduction

This Cookies Policy explains how RealBex Technologies Ltd ("RealBex," "we," "our," or "us") uses cookies and similar technologies on our website www.realbex.com and our RealBex mobile application (collectively, the "Platform").

We are committed to transparency about our data practices and ensuring you have control over your privacy preferences.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" or "session" cookies:

  • Session Cookies: These are temporary cookies that expire when you close your browser
  • Persistent Cookies: These remain on your device for a set period or until you delete them

Our Cookie Usage

RealBex does not collect personal information through cookies on our public website.

We use only essential cookies that are strictly necessary for the basic functionality of our Platform. These cookies:

  • Enable core website features and security
  • Remember your preferences (such as language settings)
  • Maintain your session when you're logged in
  • Do not track or collect personal information
  • Do not share data with third parties for advertising purposes

Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the operation of our Platform. They enable basic functions like page navigation and access to secure areas. The Platform cannot function properly without these cookies.

Purpose: Authentication, security, and core functionality

Data Collected: Session identifiers (no personal information)

Duration: Session-based

2. Preference Cookies

These cookies allow our Platform to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features.

Purpose: Remember user preferences and settings

Data Collected: Preference settings (no personal information)

Duration: Persistent (up to 1 year)

What We Don't Do

RealBex is committed to respecting your privacy. We do NOT:

  • Use cookies to collect personally identifiable information without your explicit consent
  • Use third-party advertising cookies or tracking pixels on our public website
  • Sell or share cookie data with third parties for marketing purposes
  • Track your browsing activity across other websites
  • Use cookies for behavioral advertising or profiling
  • Store sensitive information in cookies

Third-Party Cookies

Our Platform does not currently use third-party cookies for analytics or advertising on our public pages.

If we integrate third-party services in the future (such as analytics tools), we will:

  • Update this Cookies Policy accordingly
  • Notify you of the changes
  • Provide opt-out options where applicable
  • Ensure compliance with all applicable data protection laws

Managing Your Cookie Preferences

You have the right to control how cookies are used on your device. You can manage your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored and delete them individually or all at once
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

Browser-Specific Instructions

Google Chrome: Settings → Privacy and security → Cookies and other site data

Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies

Note: Blocking or deleting essential cookies may affect the functionality of our Platform and prevent you from accessing certain features.

Mobile Applications

Our mobile application may use similar technologies to cookies for authentication and maintaining your session. These technologies:

  • Are necessary for the app to function properly
  • Store session data locally on your device
  • Do not collect personal information without your consent
  • Can be cleared by uninstalling the app or clearing app data

Your Rights

Under the DIFC Data Protection Law No. 5 of 2020 and GDPR (where applicable), you have the right to:

  • Be informed about cookie usage (which this policy provides)
  • Accept or refuse non-essential cookies
  • Withdraw consent for cookie usage at any time
  • Access information about what data is collected
  • Request deletion of cookie data

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes, we will update the "Effective from" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we use cookies.

If we make material changes, we will provide notice through our Platform or via email where appropriate.

More Information

For more information about how we handle your personal data, please see our Privacy Policy and Data Processing Policy.

If you want to learn more about cookies in general, you can visit:

Contact Us

If you have any questions or concerns about our use of cookies or this Cookies Policy, please contact us:

Realbex Technologies Ltd

Innovation Hub

Dubai International Financial Centre (DIFC)

Dubai, United Arab Emirates

Email: support@realbex.com

Website: https://realbex.com

Responses may take up to 48 hours depending on timing of your inquiry and RealBex's working hours.